Refund & Cancellation Policy
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Subscriptions
Sentinel paid plans are subscriptions billed in advance for each billing cycle (e.g. monthly) and renew automatically until cancelled.
Cancellation
You can cancel at any time from your account's Billing page or by emailing billing@sentinelops.in. Cancellation stops future renewals; your plan remains active until the end of the current paid billing cycle, after which it reverts to the free tier. There is no cancellation fee.
Refunds
- Subscription fees are generally non-refundable for the current billing cycle once charged, and we do not provide prorated refunds for partial periods or unused time.
- If you were charged in error (e.g. a duplicate charge or a billing mistake on our side), contact us within 7 days and we will investigate and refund verified erroneous charges.
- For annual plans (where offered), refund eligibility, if any, will be stated at purchase.
- We may, at our discretion, offer a goodwill refund or credit where appropriate.
How refunds are processed
Approved refunds are issued to the original payment method via our payment processor (Razorpay/Stripe) and typically settle within 5–10 business days, depending on your bank or card issuer. Refunds are made in the original currency.
Free & demo tiers
The free tier and demo environments are provided at no charge and involve no payment or refund.
Contact
Billing questions or refund requests: billing@sentinelops.in · Contact us. Operated by Shashi Kumar (sole proprietor), Bangalore, Karnataka, India.